Ur Artist Support

💡 How do I restore my purchases?

Go to the app profile settings (you can tap the icon on the top right ) and tap on "manage subscription". Make sure you are logged into the same Apple ID used to buy the app.

🔄 The app is crashing. What should I do?

Ensure you have updated to the latest iOS version. Try restarting your device or reinstalling the app from the App Store.

📩 How quickly will you reply to my support ticket?

Our team usually responds to all inquiries submitted via our contact form within 24 to 48 hours.

How do I select a signature look?

Simply go to your past looks and select your favourite look. p.s For free users this costs 1 Token!

Face areas are not being displayed correctly on my face

Dont worry, the AR Engine will still map the right application paths on your face!